Guides

Notes for small teams on running player support inside a game.

• How to handle player data requests in a game
  GDPR access and deletion, the Apple and Google Play rules, and the support data studios forget.
• How to add an in-game support chat to a Unity game
  What the chat has to handle inside a game, then the setup step by step, with a test checklist.
• How to add a support chat to an HTML5 game
  Iframes, storage that disappears, browser context, phones; then a one-tag setup for itch.io, CrazyGames or your own site.
• How to handle refund requests in your game
  Who can refund what on the App Store, Google Play, Steam and the web, what to try first, and how to answer without promising money.
• How to support players in every language
  Two-way translation in the support chat, what machine translation gets wrong, and when to add a native speaker.
• Discord or an in-game chat for player support?
  What each does well, where Discord falls short as a support desk, and how to answer in-game players from Discord.
• A Helpshift alternative for indie game studios
  What a small team needs from in-game support, and when Helpshift is still the right call.