Connect Discord and answer players from a private channel
Answer players from your team's Discord server: one thread per player, in a forum channel (recommended) or a text channel.
On this page
Use a private channel
Anything written in a player's thread is sent to that player as a support reply. That's why Inngame refuses a channel that @everyone (or any role without Manage Messages) can see. A public community server is fine, with a private support channel inside it.
Set it up
- Open Settings → Apps → your app → Integrations → Discord.
- Click Add to Discord to invite the Inngame bot (or use your own bot: token, application id and public key).
- In Discord, turn on Developer Mode, right-click the channel and Copy Channel ID.
- Paste the channel id in Inngame and connect.
Inngame registers its slash commands and posts a confirmation.
Answering
- Write in a player's thread to reply (text or images). This turns the AI off for that conversation.
- Commands in a thread:
/close,/reopen,/ai,/draft,/noai,/review,/block. Anywhere:/stats,/pause,/resume. - Buttons and AI drafts work like on Telegram.
Bug spike alerts and the weekly digest are posted in the channel too.
Still need help?
Chat with us: our assistant answers right away, and hands you to the team when it can't.