Invite team members and manage roles

Everyone who answers players works in the same organization. Two roles keep things simple.

💬 Team & channels1 min read

On this page
  1. Invite someone
  2. Admin or Member
  3. Seats

Invite someone

  1. Open Settings → Members.
  2. Enter their email address and pick a role.
  3. They get an email; signing in with that address joins your organization. You can also copy the invitation link.

Invitations expire after 14 days. Only admins can invite, change roles or remove someone. Anyone can leave an organization.

Admin or Member

Members answer players: replies, internal notes, tags, assignment, snooze, closing, saved replies, AI drafts.

Admins can do everything members do, plus the decisions that matter:

  • refunds (Stripe, Google Play) and the Apple refund sheet;
  • letting the AI answer on its own (Auto) and editing its instructions;
  • integrations, API keys, webhooks and the subscription;
  • deleting players or apps.

An organization always keeps at least one admin.

Seats

Plans include team seats: 3 on Indie and 15 on Studio.

Still need help?

Chat with us: our assistant answers right away, and hands you to the team when it can't.