Billing, invoices, cancellation and refunds

🧾Invoices and payment method

1. Open Settings → Billing.
2. Click Manage billing & invoices.
3. In the Stripe billing portal, download invoices, update your card, or change plan.

Only admins can change the plan. Inngame never sees or stores card numbers; we keep the Stripe customer id and your plan.

❌Cancel

Cancel from the billing portal at any time. Your plan stays active until the end of the paid period. Deleting your organization (Settings → Organization) also cancels the subscription, and deletes all its data.

⏰After the trial or a cancellation

Players can still write and your team can still reply. AI replies and translations pause until you subscribe again (or add your own AI key).

If a payment fails, your plan keeps working for 7 more days while you fix the card.

💶Refunds and VAT

During early access, checkout runs in Stripe test mode and nothing is charged, so there is nothing to refund. For any billing question, ask in this chat: a person from our team handles billing and refunds, never the assistant. You can also write to support@inngame.app.

VAT is not applicable (French micro-enterprise, article 293 B of the CGI).