Write or import your FAQ (help center articles)
Your FAQ does two jobs: the AI answers from it, and players browse it in the chat's help center.
On this page
Import your existing help pages
- Open Settings → Apps → your app → FAQ.
- Paste the URL of your help center or docs (
https://…). A sitemap works too (up to 30 pages). - Inngame splits each page by headings into articles, skips navigation, footers and buttons, keeps the page language and links back to the original section.
Write articles
Write articles through the REST API, the CLI (inngame faq add) or an agent (MCP tool add_faq_article). Articles use simple Markdown: headings, lists, bold, links and code. Good articles:
- have a title phrased like the question people type;
- start with one sentence that answers it;
- use short sections and numbered steps.
You can also generate draft articles from past conversations: they stay unpublished until you review them.
Featured articles and collections
- Click the star next to an article to feature it at the top of the help center.
- Create collections (emoji, title, one-line description) to group articles by topic, then pick a collection for each article.
Several languages
Give each article a language: players see the articles written in their language. Without one, articles are translated for each player on first read, then kept (one translation each).
Still need help?
Chat with us: our assistant answers right away, and hands you to the team when it can't.